Blog
Fresh field notes from the Echogenie team
Strategy drops, compliance breakdowns, and automation lessons powering the Talkdesk marketing experience.
From Zero to Hero: How EchoBot Makes AI Chatbot Implementation Ridiculously Simple
Have you ever thought about adding a chatbot to your business but felt overwhelmed by the technical complexity? With EchoBot, you can go from zero to a fully functional AI chatbot in just five minutes—no coding required, no months-long implementation, no expensive consultants.
How TalkDesk Fills Your CRM Contacts Automatically After Every Call
When a sales call ends, what happens next often determines whether you win or lose that deal. The difference between top-performing sales teams and everyone else frequently comes down to how quickly and accurately they capture call information in their CRM. TalkDesk solves this challenge by automatically populating your CRM with rich conversation intelligence the moment each call concludes.
The Mirror Effect: How TalkDesk Quality Management Transforms Your Customer Conversations into Actionable Intelligence
Picture this scenario: It's Monday morning, and Sarah, a customer service manager at a growing insurance agency, is trying to understand why her team's conversion rates dropped last week. Now imagine a different reality where she opens her dashboard at 9 AM and immediately sees quantified insights about every conversation, revealing exactly what happened and how to fix it.
How Talkdesk Turns Every Interaction into a Compliance Signal
Calls, emails, and chats flow through Talkdesk where AI flags misconduct, non-compliant wording, and risky commitments so managers can act before an audit notices.
Agent Coaching Autopilot with Infogenie
Bundle QA scores, product enablement, and next-best coaching moments into a single canvas so supervisors can act in minutes, not days.
Designing a Self-Service Deflection Blueprint
Map intents to automation, inject talk tracks back into agents, and prove containment with CX telemetry that finance teams trust.
