Case Studies

Echogenie impact snapshots

Compact wins from regulated teams—each card links to the full walkthrough.

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Insurance · North America

Insurance Agency Eliminates Missed Follow-ups with Talkdesk + Echogenie

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Manual call reviews left only 12 infractions per month visible while dozens of missed disclosures hid in long recordings. Talkdesk surfaced the right risk signals and Echogenie automated coaching plans so the agency never missed a follow-up again.

Talkdesk Quality ManagementEchogenie Compliance PacksAutomated coaching triggers
Follow-up completion78%Up from 34% in 8 weeks
Compliance violations-75%Monthly infractions down from 12 to 3
ROI650%Time savings + avoided fines