ECHOBOT
Every Interaction, Anytime, Anywhere

Intelligent conversational AI that goes beyond chat to execute real business actions across all customer touchpoints with zero-hallucination responses powered by your verified business data.

15+

Platform Integrations

24/7

Automated Operations

Real-time

Action Execution

Overview

EchoBot is an advanced conversational AI platform that transforms customer interactions by combining intelligent conversation management with real business action execution. Unlike generic chatbots, EchoBot is powered by InfoGenie's verified knowledge base and TalkDesk conversation intelligence, enabling it to provide accurate, contextual responses while executing complex business workflows across multiple communication channels.

EchoBot Intelligent Conversation Ecosystem

EchoBot
AI Engine
InfoGenieKnowledge base
TalkDeskConversation insights
FlowBookWorkflow engine
AnalyticsPerformance tracking
Intelligent Processing
  • Natural language understanding
  • Context preservation
  • Intent recognition
  • Multi-platform sync
Business Actions
  • Real-time execution
  • CRM integration
  • Order processing
  • Workflow automation

1. Universal Platform Integration

Purpose: Deploy Seamlessly Across Every Channel

A. Communication Channels

  • Website Integration: Embeddable chat widget with customizable UI
  • Messaging Platforms: WhatsApp Business, Telegram, Facebook Messenger
  • Social Media: Twitter DMs, Instagram messaging, LinkedIn messaging
  • Email Integration: Automated email responses and follow-ups
  • Voice Channels: Phone system integration with speech-to-text
  • Mobile Apps: SDK for iOS and Android applications
  • Business Tools: Slack, Microsoft Teams, Discord integration

Universal Platform Integration

Communication Channels

Website
WhatsApp
Telegram
Facebook
Email
Phone
Mobile App
Slack
Teams
Twitter
Instagram
LinkedIn
Deployment Features
  • Single configuration setup
  • Cross-channel context sync
  • Custom UI adaptation
  • API-first architecture
Platform Benefits
  • Consistent bot behavior
  • Unified conversation history
  • Real-time synchronization
  • Scalable architecture

B. Deployment Flexibility

  • Single Configuration: One bot setup works across all platforms
  • Channel-Specific Customization: Adapt UI and behavior per platform
  • Cross-Channel Context: Maintain conversation history across platforms
  • API-First Architecture: Custom integrations via RESTful APIs

2. Smart Conversation Logic & Workflows

Purpose: Intelligent Scripts That Think and Adapt

A. Dynamic Conversation Management

  • Intent Recognition: AI understands customer goals and needs
  • Context Preservation: Maintains conversation state across interactions
  • Fallback Handling: Graceful escalation when limits are reached
  • Multi-turn Conversations: Handles complex, multi-step dialogues
  • Personalization Engine: Adapts responses based on customer history

Smart Conversation Logic Engine

INPUT PROCESSING
Text Messages
Voice Input
User Context
Chat History
AI PROCESSING
Intent Recognition
Context Analysis
Decision Logic
Personalization
RESPONSE GENERATION
Text Response
Action Trigger
Escalation
Follow-up
Dynamic Conversation
  • Multi-turn dialogues
  • Context preservation
  • Fallback handling
  • Adaptive responses
FlowBook Integration
  • AI-generated scripts
  • Conditional workflows
  • A/B testing
  • Performance optimization

B. FlowBook Integration

  • AI-Generated Scripts: Powered by TalkDesk successful conversation analysis
  • Conditional Logic: If-then workflows based on customer responses
  • A/B Testing: Optimize conversation flows for better outcomes
  • Dynamic Updates: Scripts evolve based on performance data

3. Real Action Execution Engine

Purpose: Beyond Chat - Actually Gets Things Done

A. CRM & Customer Management

  • Contact Creation: Automatically create and update customer records
  • Lead Qualification: Score and route leads based on conversation data
  • Opportunity Tracking: Create sales opportunities from conversations
  • Customer Segmentation: Tag and categorize customers automatically

CRM Integration & Customer Management

CUSTOMER DATA
Contact Info
Chat History
Preferences
Behavior
AUTOMATION
Auto Creation
Lead Scoring
Segmentation
Updates
CRM ACTIONS
Create Record
Update Data
Track Opportunity
Assign Tags
Contact Management
  • Automatic contact creation
  • Real-time data updates
  • Conversation history tracking
  • Profile enrichment
Lead Processing
  • Lead qualification scoring
  • Opportunity creation
  • Sales team routing
  • Follow-up automation

B. Scheduling & Calendar Management

  • Appointment Booking: Real-time calendar integration and scheduling
  • Availability Checking: Smart scheduling based on multiple calendars
  • Meeting Preparation: Automatic briefing documents and reminders
  • Rescheduling Logic: Handle cancellations and time changes

C. Order & Transaction Processing

  • Product Catalog Integration: Real-time inventory and pricing lookup
  • Order Creation: Complete purchase transactions through conversation
  • Payment Processing: Secure payment gateway integration
  • Order Tracking: Provide real-time shipping and delivery updates

Order & Transaction Processing Engine

PRODUCT CATALOG
Live Inventory
Real-time Pricing
Product Details
Availability
ORDER PROCESSING
Cart Creation
Payment Gateway
Order Validation
Confirmation
FULFILLMENT
Order Processing
Shipping Setup
Tracking
Delivery Updates
E-commerce Integration
  • Real-time inventory lookup
  • Secure payment processing
  • Order creation & tracking
  • Customer notifications
Security & Compliance
  • PCI DSS compliance
  • Encrypted transactions
  • Fraud detection
  • Audit trails

D. Support Ticket Management

  • Ticket Creation: Automatically generate support tickets from conversations
  • Priority Assignment: AI-based urgency and impact assessment
  • Escalation Rules: Smart routing to appropriate support teams
  • Status Updates: Proactive customer communication on ticket progress

4. Dynamic Configuration Interface

Purpose: Build Your Perfect Bot Without Code

A. Visual Workflow Builder

  • Drag-and-Drop Interface: Create conversation flows visually
  • Conditional Branching: Build complex decision trees
  • Action Blocks: Pre-built integrations for common tasks
  • Testing Environment: Simulate conversations before deployment

Dynamic Configuration Interface

Visual Workflow Builder

Drag & Drop
Conditional Logic
Action Blocks
Testing Suite
Persona Configuration
  • Brand voice & tone
  • Industry expertise
  • Response templates
  • Multilingual support
Workflow Management
  • Visual flow design
  • Decision tree logic
  • Integration blocks
  • Performance testing

B. Persona & Behavior Configuration

  • Brand Voice Setup: Define tone, personality, and communication style
  • Domain Expertise: Configure industry-specific knowledge and terminology
  • Response Templates: Customizable message templates and variations
  • Multilingual Support: Configure responses in multiple languages

5. InfoGenie-Powered Accuracy

Purpose: Zero Hallucination Responses from Your Real Data

A. Knowledge Base Integration

  • Real-time Document Access: Live connection to InfoGenie knowledge base
  • Source Attribution: Every response includes document citations
  • Knowledge Freshness: Automatic updates when documents change
  • Confidence Scoring: AI indicates certainty level for each response

InfoGenie Knowledge Integration

InfoGenie
Knowledge Base
KNOWLEDGE SOURCES
Documents
Live Data
APIs
Real-time
PROCESSING
Query Analysis
Source Match
Content Extract
Confidence Score
RESPONSES
Cited Response
Multi-source
Context-aware
Zero Hallucination
Knowledge Access
  • Real-time document access
  • Source attribution
  • Auto-updates
  • Confidence indicators
Response Quality
  • Context-aware answers
  • Multi-source synthesis
  • Uncertainty handling
  • Learning integration

B. Intelligent Response Generation

  • Context-Aware Answers: Responses consider conversation history and customer profile
  • Multi-source Synthesis: Combines information from multiple documents
  • Uncertainty Handling: Escalates to human agents when knowledge is insufficient
  • Learning Integration: TalkDesk insights improve response quality over time

6. Advanced Analytics & Optimization

A. Conversation Analytics

  • Interaction Metrics: Response times, resolution rates, customer satisfaction
  • Intent Analysis: Track most common customer requests and goals
  • Conversion Tracking: Measure bot effectiveness for business outcomes
  • Sentiment Monitoring: Real-time customer emotion and satisfaction tracking

Conversation Analytics Dashboard

<2s
Avg Response Time
94%
Resolution Rate
4.8
Satisfaction Score
23%
Conversion Rate
Conversation Metrics
  • Response times
  • Resolution rates
  • Customer satisfaction
  • Sentiment tracking
Performance Optimization
  • A/B testing framework
  • ML-driven improvements
  • Bottleneck identification
  • ROI analysis

B. Performance Optimization

  • A/B Testing Framework: Test different responses and workflows
  • ML-Driven Improvements: Continuous learning from successful interactions
  • Bottleneck Identification: Find and resolve conversation flow issues
  • ROI Analysis: Measure business impact and cost savings

7. Enterprise Security & Compliance

A. Data Protection

  • End-to-End Encryption: All conversations encrypted in transit and at rest
  • GDPR Compliance: Built-in data privacy and right-to-deletion features
  • PCI DSS Compliance: Secure payment processing and data handling
  • SOC2 Type II: Enterprise-grade security certifications

Enterprise Security Architecture

DATA PROTECTION
End-to-End Encryption
Data at Rest
Transit Security
Backup Protection
COMPLIANCE
GDPR
PCI DSS
SOC2 Type II
ISO 27001
ACCESS CONTROL
Role-Based Access
Audit Logging
Data Retention
Compliance Reports
Enterprise Security
  • End-to-end encryption
  • GDPR compliance
  • PCI DSS certification
  • SOC2 Type II audit
Access & Audit
  • Role-based permissions
  • Complete audit trails
  • Data retention policies
  • Compliance reporting

B. Access Control & Audit

  • Role-Based Permissions: Granular access control for configuration and data
  • Audit Logging: Complete conversation and action audit trails
  • Data Retention Policies: Configurable data storage and deletion rules
  • Compliance Reporting: Automated reports for regulatory requirements

Business Benefits

24/7 Customer Service

Continuous support across all channels without human intervention

Instant Response Times

Immediate customer engagement with accurate, contextual information

Automated Workflows

Complete business processes without manual intervention

Scalable Operations

Handle unlimited conversations simultaneously across all platforms

Industry-Specific Business Impact

100%
24/7 Availability
70%
Cost Reduction
95%
Customer Satisfaction
85%
Process Automation
E-commerce
Reduction in support tickets
85%
Increase in average order value
35%
Faster resolution time
70%
Financial Services
Complete audit trails
100%
Faster loan processing
60%
Compliance violations
0%
Healthcare
Reduction in scheduling calls
60%
Medication adherence improvement
40%
Reduction in claim denials
90%